Shipping & Returns Policy
Environmental policy
​​​We work with a fully end-to-end carbon-neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon-neutral.
All papers and wood-based materials are sourced from Forestry Stewardship Council-certified sustainable sources. Packaging materials have been carefully selected to reduce the environmental impact while ensuring your artwork arrives in perfect condition. Plastics are kept to a minimum, and all packaging materials are sustainably sourced, consisting of recycled, recyclable, or biodegradable materials.
Shipping
All printing and shipping are handled by the printspace in London. Prints will be shipped worldwide from their UK or Germany studios depending on your location.
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We provide global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us, and we will try to find a solution.
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Orders are dispatched within 3-5 days working days. Thereafter, they should arrive within
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UK & Europe - 1 - 4 days
North America - 2 - 5 days
Australia & New Zealand - 5 - 7 days
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Other destinations may vary - please allow up to 2 weeks for delivery.
Once your order is shipped, you will receive a tracking number via email.
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You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost-effective shipping route via Royal Mail, Deutsche Post, and DHL.
Returns on damaged or lost artworK
In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavor to replace the edition free of cost.In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).
We have duty-free delivery to the US, UK, and EU.
Customers in other countries may have to pay a Customs clearance fee as required by your port of delivery.
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Got another question?
Please get in touch at norris@norrisniman.com with any other questions.
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